Shipping policy

Orders

As soon as we have received your order, we will send you an order confirmation email. The order confirmation will contain information about what you have ordered, the total amount and an order number.

Delivery
Delivery takes place with Post Nord or other delivery companies. Prices are stated at the checkout. If you buy for more than 70 euro the shipping will be free. Normal prices for shipping within Europe will be around 10 euro.

Delivery time
Ordered items are delivered as soon as possible. Normal processing time: five to ten workingdays plus the shipment time.

 

AnneKaas reserves the right to cancel orders due to errors in the stated prices, price changes, sold-out items and supplier failure.

Return Policy

You have a 14-day right of returning the package from recieving the item. You pay for the shipping cost yourself. If you regret the purchase or parts of the purchase, you must send the item back to us at your own expense no later than the 14th day after receipt or refrain from receiving the item from the postal service.

If you send the item back, it must be in the same condition as when you received it, ie only unused and undamaged materials can be returned.

In addition to the item itself, which must be securely packed, you must enclose the original invoice or invoice copy on which you have clearly stated which items you are returning.

AnneKaas will refund within 14 days, after recieving the package, by bank transfer to your bank account. It is therefore necessary that you provide your account number in connection with the return of goods.

Complaint processing

If the item does not correspond to what was ordered or the item is defective, you must contact AnneKaas within a reasonable time (14 days after recieving the item) after you have discovered the defect or should have discovered the defect during a regular review of the item.
 

When Annekaas receives an inquiry about a defect in an item or a faulty delivery, the case is processed as soon as possible.


 

CONTACT

Anne Kaas Fine Jewelry
Østergade 7K

DK-8600 Silkeborg

T: +45 8627 7875

info@annekaas.com

Tuesday - Friday: 9 - 16

Saturday: 9 - 13

CVR: 21014141

CUSTOMER SERVICE

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All prices include VAT.
Payments with Paypal and Stripe. 
Return and shipping policy.
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